Manufacturers Warranties

Manufacturers' Warranty Guide

As is the case with any electronic product purchase, a good warranty is the key to making sure that you get the most out of your investment. Our manufacturing partners provide good warranty programs, however it is important to note that manufacturers' warranties can and will vary among products within any given product line. We urge you to carefully review your product's warranty information. And to help you with that, we've provided the manufacturers' online warranty and support pages, as well as answers to some of your warranty questions. If you need additional information regarding manufacturers' warranties, please feel free to contact one of our friendly Projector Pros.

Below is a list of links to some of your most pressing manufacturers' warranty questions. Click on the link that best addresses your warranty question.

Will the manufacturer repair or replace my unit?
What is the turn around time?
Does the manufacturer pay for shipping?
Will I get a warranty card?
Where can I find manufacturers' warranty information?
Can The Projector Pros give me additional warranty protection? Coming Soon!

Manufacturers' Warranty Repair and Replacement Procedures

BenQ — Will replace the unit with comparable refurbished model
Epson — Epson's "Roadside Exchange" program provides a replacement unit
Hitachi — Will repair under warranty
InFocus — "One Year Exchange" program. (Excludes some models)
Mitsubishi — "ERA" exchange program replaces XGA projectors. Era also is available on specified SVGA units
Optoma — Will repair under warranty
Panasonic — "PanaZip" program provides loaners for select units
Philips — Provides "Advanced Exchange" within 30-days of purchase; "One-year exchange program;" will repair/replace under warranty
Plus — "Spare in the air" program provides loaner units
Proxima — "ProXchange" program provides replacement unit for select units. (Excludes some models)
Sanyo — "Quick Repair" program provides 72-hour turn around on the repair
Sharp — Sharp ER "Express Repair" repairs within 24 hours or replaces with comparable model if 24-hour repair window is unavailable
Sony — "Sony on Time Support" program offers 48-hour repair turn around
Toshiba — Will repair under warranty
Viewsonic — Will repair under warranty

*Please note that refurbished units do not qualify for warranty exchanges

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Manufacturers' Turn Around Times

BenQ — 48-hour turn around time
Epson — Next business day
Hitachi — Not specified
InFocus — Next business day
Mitsubishi — Next business day
Panasonic — Next business day
Philips — Not specified
Plus — According to customer specifications
Proxima — Next business day on specified units
Sanyo — 72-hour turn around on the repair of your unit
Sharp — 24-hour turn around time for repair or replacement
Sony — "Best effort" 48-hour turn around on repair
Viewsonic — Not Specified

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Does the Manufacturer Pay for Shipping?

BenQ — Pays one way only
Epson — A UPS air bill is provided to ship the unit back to Epson
Hitachi — Not specified
InFocus — Not specified
Mitsubishi — Pays to ship unit to the customer; the customer pays to ship unit to Mitsubishi
Panasonic — Panasonic pays for repaired and loaner unit(s)
Philips — Not specified
Plus — Plus pays shipping for repaired and loaner unit(s)
Proxima — Proxima pays for shipping
Sanyo — Sanyo will provide an Airborne shipping number for units going in for repair
Sharp — Sharp pays shipping
Sony — Sony pays shipping
Viewsonic — Not specified

Will I get a warranty card?

BenQ — Provides warranty card
Epson — Provides warranty card
Hitachi — Warranty is the bill of sale
InFocus — Warranty is the bill of sale
Mitsubishi — Warranty is the bill of sale
Optoma — Provides warranty card
Panasonic — Provides warranty card
Philips — Provides warranty card
Plus — Provides warranty card
Proxima — Warranty is the bill of sale
Sanyo — Warranty is the bill of sale
Sharp —; Provides warranty card
Sony — Warranty is the bill of sale
Toshiba — Warranty is the bill of sale
Viewsonic — Warranty is the bill of sale

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Manufacturers' Warranty Links

Check below for links to manufacturers' warranty web pages. These pages contain specific information about their warranty programs. If you need additional information regarding manufacturers' warranties, please feel free to contact one of our friendly Projector Pros.

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