Manufacturers' Warranty Guide
As is the case with any electronic product purchase, a good warranty is the key to making sure that you get the most
out of your investment. Our manufacturing partners provide good warranty programs, however it is important to note that
manufacturers' warranties can and will vary among products within any given product line. We urge you to carefully
review your product's warranty information. And to help you with that, we've provided the manufacturers' online
warranty and support pages, as well as answers to some of your warranty questions. If you need additional information
regarding manufacturers' warranties, please feel free to contact one of our friendly Projector Pros.
Below is a list of links to some of your most pressing manufacturers' warranty questions. Click on the link that best
addresses your warranty question.
Manufacturers' Warranty Repair and Replacement Procedures
- BenQ — Will replace the unit with comparable refurbished model
- Epson — Epson's "Roadside Exchange" program provides a replacement unit
- Hitachi — Will repair under warranty
- InFocus — "One Year Exchange" program. (Excludes some models)
- Mitsubishi — "ERA" exchange program replaces XGA projectors. Era also is available on specified SVGA units
- Optoma — Will repair under warranty
- Panasonic — "PanaZip" program provides loaners for select units
- Philips — Provides "Advanced Exchange" within 30-days of purchase; "One-year exchange program;" will repair/replace under warranty
- Plus — "Spare in the air" program provides loaner units
- Proxima — "ProXchange" program provides replacement unit for select units. (Excludes some models)
- Sanyo — "Quick Repair" program provides 72-hour turn around on the repair
- Sharp — Sharp ER "Express Repair" repairs within 24 hours or replaces with comparable model if 24-hour repair window is unavailable
- Sony — "Sony on Time Support" program offers 48-hour repair turn around
- Toshiba — Will repair under warranty
- Viewsonic — Will repair under warranty
*Please note that refurbished units do not qualify for warranty exchanges
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Manufacturers' Turn Around Times
- BenQ — 48-hour turn around time
- Epson — Next business day
- Hitachi — Not specified
- InFocus — Next business day
- Mitsubishi — Next business day
- Panasonic — Next business day
- Philips — Not specified
- Plus — According to customer specifications
- Proxima — Next business day on specified units
- Sanyo — 72-hour turn around on the repair of your unit
- Sharp — 24-hour turn around time for repair or replacement
- Sony — "Best effort" 48-hour turn around on repair
- Viewsonic — Not Specified
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Does the Manufacturer Pay for Shipping?
- BenQ — Pays one way only
- Epson — A UPS air bill is provided to ship the unit back to Epson
- Hitachi — Not specified
- InFocus — Not specified
- Mitsubishi — Pays to ship unit to the customer; the customer pays to ship unit to Mitsubishi
- Panasonic — Panasonic pays for repaired and loaner unit(s)
- Philips — Not specified
- Plus — Plus pays shipping for repaired and loaner unit(s)
- Proxima — Proxima pays for shipping
- Sanyo — Sanyo will provide an Airborne shipping number for units going in for repair
- Sharp — Sharp pays shipping
- Sony — Sony pays shipping
- Viewsonic — Not specified
Will I get a warranty card?
- BenQ — Provides warranty card
- Epson — Provides warranty card
- Hitachi — Warranty is the bill of sale
- InFocus — Warranty is the bill of sale
- Mitsubishi — Warranty is the bill of sale
- Optoma — Provides warranty card
- Panasonic — Provides warranty card
- Philips — Provides warranty card
- Plus — Provides warranty card
- Proxima — Warranty is the bill of sale
- Sanyo — Warranty is the bill of sale
- Sharp —; Provides warranty card
- Sony — Warranty is the bill of sale
- Toshiba — Warranty is the bill of sale
- Viewsonic — Warranty is the bill of sale
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Manufacturers' Warranty Links
Check below for links to manufacturers' warranty web pages. These pages contain specific information about their
warranty programs. If you need additional information regarding manufacturers' warranties, please feel free to contact
one of our friendly Projector Pros.
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